Return and Refund Policy
At Aki Originals, we aim to deliver products you’ll genuinely love. If something doesn’t meet your expectations, this policy outlines how we handle returns, refunds, and exchanges—clearly and fairly.
1. Return Eligibility Criteria
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- All original tags, packaging, and accessories must be intact
- Proof of purchase (order confirmation or receipt) is required
We reserve the right to decline returns that do not meet these conditions.
2. Return Timeframe
You may request a return within 7 days from the date of delivery. Requests made after this period may not be accepted.
To initiate a return, please contact us at support.akioriginals@gmail.com with your order details and reason for return.
3. Refund Process and Timing
Once your returned item is received and inspected:
- You will be notified of the approval or rejection of your refund
- If approved, the refund will be processed to your original payment method within 48hr.
Please note that it may take additional time for your bank or payment provider to reflect the refund.
4. Exchange Options
We offer exchanges for eligible items in case of size issues, defects, or incorrect products.
- Exchanges are subject to product availability
- If the requested item is unavailable, you may opt for a refund or store credit
To request an exchange, contact us at support.akioriginals@gmail.com within the return window.
5. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item:
- Notify us within 24hr of delivery
- Share clear photos/videos of the issue for verification
We will prioritize resolving the issue through a replacement, exchange, or full refund at no additional cost to you.
6. Non-Returnable Items
Certain items are not eligible for return or refund, including:
- Customized or personalized products
- Items marked as “Final Sale” or “Non-Returnable”
- Hygiene-sensitive items
Please review product details carefully before purchasing.
7. Return Shipping Costs
- If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping cost
- For all other returns, customers may be responsible for return shipping charges
Shipping costs are non-refundable unless the return is due to our mistake.
8. Contact Information
For any return, refund, or exchange-related queries, reach out to us:
Email: support.akioriginals@gmail.com
We’re committed to making your experience with Aki Originals smooth and trustworthy. If something goes wrong, we’ll work with you to make it right—no unnecessary friction.
